Frequently Asked Questions antbet
for Malaysian Players

antbet typically requests identity verification when you make your first withdrawal, when your total transaction amount reaches a certain limit, or if there is activity that requires further verification. This is a standard procedure that helps protect your account from unauthorised use.

antbet accepts the MyKad (Malaysian Identity Card) as the primary identity verification document. You will need to submit a clear photo or scan of both the front and back of the card. Make sure the information on the MyKad is clearly readable and no part of it is covered.

Yes, this is an important requirement. The name on your antbet account must match exactly with the name registered on your payment account — whether that is Touch 'n Go eWallet, DuitNow, an FPX bank account, or a crypto wallet. A name mismatch can cause withdrawals to be delayed until verification is complete.

Verification documents you submit to antbet are stored with encryption and can only be accessed by the authorised verification team. This information is not shared with third parties without your consent unless required by law. We operate under an international licence that mandates strict data protection standards.

If your verification is rejected, antbet will notify you of the reason via email or live chat. The most common reasons are blurry or cropped document images, or a name mismatch. Resubmit clearer documents and make sure all information is legible. Contact antbet 24/7 support if you need further guidance.

The minimum age to open an account and play at antbet is 21 years old. This is an absolute requirement with no exceptions. Every player will go through an age check as part of the account verification (KYC) process. Accounts found to be owned by underage individuals will be closed immediately.

Yes. antbet provides a deposit limit tool that lets you set the maximum amount you can deposit within a daily, weekly, or monthly period. This is an effective way to manage your gambling budget. Contact the antbet 24/7 support team to find out how to use this tool and set a limit that suits your needs.

Some warning signs to watch out for: ✔ Feeling restless or irritable when unable to gamble; ✔ Borrowing money to gamble; ✔ Neglecting daily responsibilities because of gambling; ✔ Trying to chase losses with bigger bets; ✔ Lying to family about gambling activities. If you recognise yourself in any of these situations, please contact antbet for help or visit our responsible gambling page.

antbet offers two options: cooling-off (a short break for a few days or weeks) and self-exclusion (account closure for a longer period). To request either option, contact the antbet support team via live chat or email. Your request will be handled seriously and with full respect. No unnecessary questions will be asked.

The minimum amount for each withdrawal at antbet is RM50. This applies to all supported withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies such as USDT, BTC and ETH. Make sure your balance is sufficient before submitting a withdrawal request.

Withdrawals at antbet are usually processed within 5 to 30 minutes. However, this timeframe may vary slightly depending on platform traffic and the payment processor. If your withdrawal takes longer than 30 minutes, contact the antbet support team to check your transaction status.

Generally, antbet encourages withdrawals to the same payment method used for your original deposit. This is an industry-standard practice to prevent money laundering. For example, if you deposited using Touch 'n Go eWallet, withdrawals should ideally go back to the same wallet. For specific questions about your case, contact antbet support.

Yes, bonus funds can be withdrawn once the wagering requirements are met. For the antbet Welcome Bonus, the requirement is 20 times the bonus amount. For example, if you receive a RM100 bonus, you need to reach a total wager of RM2,000 before the bonus winnings are eligible for withdrawal. Once the requirement is met, withdrawals can be processed as normal.

Yes, antbet processes withdrawals seven days a week including Saturday, Sunday and Malaysian public holidays. Our platform operates around the clock, so you do not need to worry about regular business hours. The 5–30 minute processing time also applies on weekends and public holidays.

Yes. The antbet support team operates 24 hours a day, 7 days a week — including nights, weekends and public holidays. Whether you are having an issue while watching a Malaysia Super League match on a Saturday night or need technical help in the early hours of the morning, we are always here for you.

The antbet support team handles enquiries in Malay and English. You can communicate in either language via live chat or email. If you are more comfortable writing entirely in Malay, our support agents will reply in Malay as well.

Yes, besides live chat, you can reach the antbet team by email at [email protected]. Email is the best option for enquiries that require detailed explanation or when you need to attach relevant documents. Our team will reply as soon as possible in the order emails are received.

To speed up the support process, have the following information ready before contacting antbet: ✔ Your account username; ✔ Your registered email address; ✔ Transaction ID number (if related to a deposit or withdrawal); ✔ Screenshots or error details you encountered; ✔ A brief description of the issue you are facing. This information helps the support agent resolve your issue faster.